Last updated on August 04th 2026
At Framex, customer satisfaction is our top priority. Since we deal with fragile items like photo frames, we have established a clear and fair policy for returns, replacements, and refunds.
- Damage Policy (Partial Damage Support): If any product is damaged during transit, we provide a replacement or refund for the damaged item. For example, if you purchase a 5-piece combo pack and 1 piece arrives damaged, we will replace or refund that specific 1 piece.
- Reporting Timeline: Any transit damage must be reported via email to sales@framexkannur.in within 7 days of delivery.
- Refund Processing: Once we receive your returned item and inspect its condition, your refund will be processed upon approval. The approved amount will be credited back to your original payment source (Bank Account/UPI/Card) via Razorpay within 5 to 7 working days.
- Unboxing Video Recommendation: To help us process your damage claim faster, we kindly request you to share a clear and unedited unboxing video showing the outer packaging, shipping label, and the damaged item as it is unpacked.